FAQs

You've Got Questions and We've Got Answers

How do I install my Fridge Friend?

Please visit our Setup Guide & Maintenance Tips page for full details.

Where do I install my Fridge Friend/s?

To gain optimal performance from your Fridge Friends, we recommend placing one in the crisper drawer, one in the main part of your fridge and one in the freezer.

Ensure that wherever you place your Fridge Friend, it has plenty of airflow around it and is not covered up by produce or other items in your fridge.

How Long Does a Fridge Friend Last?

Under normal usage in a home fridge you should get at least 3 years use if not more. Our commercial products used in Cafe's and Restaurants have been in use for 5+ Years

Is the Fridge Friend safe?

Fridge Friend filters air and water particles through a 100% natural mineral compound, which is completely non-toxic and safe to use in any refrigeration environment.

How many Fridge Friends do I need?

Assuming the size of your fridge is relevant to the number of people in your home, and for optimal results, we recommend:

What size is the Fridge Friend?

About the same size as the average spread-out hand or 165mm (6¹/₂") High x 125mm (5") Wide x 25mm (1") Deep

What if I'm not happy with my Fridge Friend?

We have a 90-day Money Back Guarantee policy, which means you have 90 days after receiving your item to request a return if you are not satisfied. Full details here.

How long before I can get my Fridge Friend?

Australia:

Due to high demand, expected processing and dispatching of orders is 5-10 business days. 

International:

Due to high demand, expected processing and dispatching of orders is 5-10 business days.

*Excludes Weekends & Public Holidays

What do I do if I don't receive my order?

Please send us an email via the Contact Us page and we will endeavour respond with 24 hours.

What do I do if I received a defective order?

If the goods are damaged in transit please let us know via the Contact Us page and we will endeavour respond with 24 hours. In most circumstance you'll need to return the item to us and we'll send you a new Fridge Friend filter.

Where are you located?

Geelong, Victoria, Australia

How do I contact your company if my question isn’t answered here?

Please send us an email via the Contact Us page and we will endeavour respond with 24 hours.